F.A.Q. - Frequently Asked Questions
Miscellaneous
Questions about payment
Questions about shipping
Q: Are your products fake?
A: All our products are 100% original coming directly from the manufactures or distributors worldwide! | TOP
Q: How long is the whole process of ordering and shipping?
A: Order confirmation with instructions for how to make payment is sent to your email address automatically and immediately after you submit your order and opt to pay by (payment option will be sent upon request). Once payment is received, we process and dispatch your order within 1-2 business days. If it happens that we have to delay the dispatch in order to clear some shipping questions and/or fill the stocks with the purchased product you will be promptly notified. Shipping time will depend on various factors such as postal service efficiency, customs clearance, international transit, and national holidays, which is why we can only give you an approximation based on our statistics and former experience. Credit card payments are processed only after we receive the confirmation you allow us to bill your card. | TOP
Q: Why don't we have minimum order limit?
A: Because some people would like to check up on first or they want to first see our products before ordering larger quantities. Building solid relationships with our customers is extremely important to us. We know trust is the key to happy customers and repeat orders. | TOP
Q: What is the maximum amount I can order at one time?
A: We don't have any limits to how much you can order. However, you should consult a qualified person regarding the quantity you would like to order, since there may be import regulations on those specific products in quantity. | TOP
Q: Is it legal to purchase these products?
A: Since laws differ from country to country, we recommend you to contact a qualified lawyer regarding the regulations and restrictions of your country. | TOP
Q: Can I buy your products through another way aside from the website?
A: Since we are specialized in internet mail ordering, our services are only available through our website. | TOP
Q: How can I contact you, make an order?
A: Since our services are optimized to be conducted online and worldwide, you are more than welcome to contact our sales department through our website and make an order by completing the form or sending us an email which contains your address details, your order and quantity if products. | TOP
Q: How long before I start to see results from taking HGH?
A:
After about 2 months you will notice improvements in your sleep paterns, increased appetite, and more energy levels. The most significant results start showing after 4 - 6 months of treatment and continually improve and become more significant the longer you are taking hgh. | TOP
Q: How can I measure my HGH levels?
A:
Hgh is only present in the body for a short period of time. However, IGF-1 (which is your insulin growth factor) is present in the body at all times. Recent studies show that this is the most effective way to measure your hgh levels. Blood and saliva tests can show your IGF-1 levels. Generally, the lower your levels, the more you stand to gain from hgh treatment. | TOP
Questions about payment Q: Why do you have so low prices?
A: The prices on the web are artificially increased to gain more profits. We try to keep the prices as close the real as possible. | TOP
Q: Where do I send my payment?
A: Information on where to send your payment (if you opted for (payment option will be sent upon request) payment options) is provided after you place an order, and is sent directly to your e-mail address. Please, follow the payment instructions carefully to avoid unnecessary delay. | TOP
Q: How long does it take for you to receive my (payment option will be sent upon request) transfer?
A: Payments made by (payment option will be sent upon request) are normally processed and cleared within 1 business day. Confirmation of payment will follow once payment has cleared. | TOP
Q: What type of Payment do you accept?
A: We accept (payment option will be sent upon request) and in some cases Visa/MasterCard or PayPal. All prices are in US dollars if you want to exchange in your local currency please go to www.xe.com | TOP
Questions about shipping Q: How are products shipped?
A: We ensure that all packages are shipped with maximum discretion. Since prescription is submitted, products are removed from their original boxes and repacked with extreme care and precaution, specifically to minimize shipment volume. Our organization name is not indicated on any package and shipments are made from various shipping points in Europe and other parts of the world to ensure maximum discretion and highest probability of successful delivery. | TOP
Q: How are bulk/large quantity orders shipped?
A: If the order is large enough to not fit in the same shipment envelope as a small sized order, we guarantee the order will be divided into the necessary amount of packages. No matter how large your order is, we reassure you the same discretion level and repackaging is used as with a small sized order. | TOP
Q: How long does the shipping process take?
A: Estimated delivery time for our Shipment is: 10-14 days from the time payment is received and cleared. | TOP
Q: Is there a possibility for a shipping delay?
A: There are occasions when delivery is delayed due to Postal Services procedures, however in those occasions the additional time is usually only 2 or 3 days at most and you will always be notified and kept informed of any delay.. | TOP
Q: What is the cost of shipping?
A: Shipping charges are $50 per package no matter what size. However, we offer FREE shipping for all orders over 500 iu’s. | TOP
Q: Do you ship to P.O. Boxes?
A: Yes, we ship to P.O. Boxes. | TOP
Q: Is a signature required for shipping?
A: Because we use Express Mail Service for speedy delivery of your order our shipping method does require signature from your side upon delivery. | TOP
Q: Which countries do you ship to?
A: We ship worldwide | TOP
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